7. Required Viewing: Communication & Sales Psychology
These techniques separate average reps from top producers.
Watch this before you make your first call. It covers the single most important concept in sales communication — one that separates average reps from top producers.
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▶ REQUIRED VIEWING Tonality & Body Language — Jordan Belfort (The Wolf of Wall Street) |
Key takeaway: Human communication is 45% body language, 45% tonality, and only 10% words. On a phone call, body language disappears — meaning 90% of your impact is tonality and words. You can say the right script in the wrong tone and lose the sale. Master your delivery before you master your pitch.
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Apply This Now Record yourself on a practice call. Play it back. Listen to your tonality — do you sound confident, certain, like an expert? If not, practice until you do. You have one shot at a first impression on every call. |
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▶ REQUIRED VIEWING Required Sales Training Video |