2. Office Guidelines & Expectations

Attendance & Punctuality
•    Be ready to begin work at 9:00 AM
•    If you will be late, text your manager (Nick) as soon as possible
•    Consistent attendance is non-negotiable — our pipeline depends on daily activity

Workspace Cleanliness
•    Clean your desk and eating area after every meal
•    Before leaving each day: rinse dishes, clear trash, tidy desk
•    Friday afternoon: full reset — trash, dishes, wipe down desk, clear old food from fridge
•    Keep common areas (kitchen, conference room) clean for everyone

Professional Appearance
Business casual standard. Clean, wrinkle-free clothing at all times.
•    Acceptable: polo or button-down shirts, blouses, dress pants, un-ripped jeans, khakis, closed-toe shoes
•    Not acceptable: ripped jeans, tank tops, flip-flops, overly casual wear, clothing with slogans
•    Arrive clean: face washed, teeth brushed, deodorant applied, clean clothes

Attitude & Team Conduct
•    Leave personal frustrations at the door — start every day ready to engage
•    If you are struggling personally or physically, communicate with Nick
•    Speak respectfully to all team members — no condescending tones or negative commentary
•    When on a call in a shared space, keep your volume low
•    During all-hands meetings: full attention, phones away, take notes if needed

Integrity & Lead Ownership
•    Never take or claim another agent's leads, deals, or referrals
•    If a lead mentions another agent's name, refer them immediately to that agent
•    Always act in good faith with teammates, clients, and partners

Time Off Requests
All time off requests must be submitted in advance through the following process:
•    Send a calendar invite request via Google Meet to Ben, Nick, and Sam
•    Include the dates and reason in the invite description
•    Do not consider time off approved until you receive confirmation from Nick